Returns

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International Orders

ikonic chef is not responsible, in any way, for any import duties or charges at the destination country.

Any questions or requests regarding country of origin certificates and duties should be presented to ikonic chef before shipment is made. As shipments are often sent out the same day that the order is received, international customers are advised to present their questions as close as possible to placing the order.

Back Orders

IKONIC CHEF carries large inventories in stock; however, occasionally a shortage will occur. It is our policy to fill back orders as soon as the merchandise is available, unless otherwise specified.

Return Policy

At IKONIC CHEF, customer satisfaction is our top priority. We are happy to accept the return of any un-embroidered, unused and non-altered item within 30 days of original purchase date. A Return Merchandise Number (RMA) is REQUIRED for all returns. Please call us at 720-925-2716 to receive a Return Merchandise Number, or simply download and complete the enclosed Return Merchandise Request form. This RMA number must be written on the outside of the box to be returned. Please use a shipping service that provides a tracking number such as UPS or FEDEX. Please keep a record of this number for tracking purposes. Shipping charges are the sole responsibility of the returnee. Please include your name, address, contact number and order number on a printed sheet inside the box. All returns must include the original packaging and tagging (bags and labels, etc.) in RESALABLE condition.

We will not accept the return of any item which shows signs of use of wear, including but not limited to:

  • Alterations
  • Laundering
  • Odors, including smoke
  • Pet hair
  • Stains or other markings

If your return items show signs of use or wear, you will be notified, the item will be returned to you, and no refund will be issued.

Additional Notes:

  • Third party sales and shoes are always subject to a 20% restock fee.
  • If you purchased your items from one of our trusted distributors, please contact them directly for your return.
  • We are unable to accept returns directly if the items were purchased from a third party.
  • You may download a copy of our Return Policy here.

Look Up Your Order:

  • Enter the billing last name and email/ZIP as in the order billing address.